Last updated September 29, 2026
Made to order
SIPS merch is printed by our production partner after you place your order. That means less waste, and it also means your order takes a little longer than something pulled off a shelf. Production usually takes a few business days before your order ships.
Where we ship
We currently ship to addresses in the United States. If you're outside the US and want SIPS merch, reach out and we'll see what we can do.
Shipping cost + delivery time
Shipping cost and estimated delivery time are shown at checkout before you pay. Delivery times are estimates from the carrier and can run longer around holidays or in bad weather.
Tracking
We email you a tracking number as soon as your order ships. You can also sign in to your account to see your order status and tracking at any time.
Wrong address
Double-check your address at checkout. If you spot a mistake, contact us right away. We'll do our best to fix it, but once your order is in production we may not be able to change it. Orders returned to us because of an incorrect address may need to be reshipped at your cost.
Lost or stolen packages
If your tracking says delivered but you can't find your package, check with neighbors and your building first, then contact us within 14 days. We'll help you sort it out with the carrier.
Drinks
Our matcha drinks are made fresh at pop‑ups and events. We don't ship drinks.
Questions
Reach us through our contact page or on Instagram. Please include your order number.