FAQs
Quick answers. Can't find yours? Just ask.
Where can I get SIPS?
How do I hear about pop‑ups first?
Join the list on Find us and we'll email you new dates.
Can you bring SIPS to my event?
Yes. Tell us about it on the booking page and we'll get back to you.
What's on the menu?
The Classic, Glazed Donut, SIPS Minis and a seasonal flavor or two. See the full menu.
What's in The Classic?
Matcha, agave and your choice of milk.
What's in the Glazed Donut?
Our house-made syrup with oat milk.
Does matcha have caffeine?
Yes, matcha naturally has caffeine. Think calm, focused energy without the spike + crash. More on the matcha.
I have an allergy. Can you help?
Please tell us before you order and ask about ingredients. We're happy to walk you through what's in each drink.
How long does merch take?
Every piece is made to order, so it takes a little longer than off-the-shelf. Details on the shipping page.
How do I find my size?
Every product page has a size guide in inches and cm.
How do I track my order?
We email you tracking as soon as it ships. You can also sign in to your account to see every order and its status.
Do I need an account to order?
No. You can check out as a guest. An account just makes tracking easier.
Can I return or exchange merch?
Because it's made just for you, we can't take returns for change of mind or size. If something arrives damaged, defective or wrong, we'll make it right. See the refund policy.
How do I contact you?
Use the contact form or DM us on Instagram.